"Positioning Systems for Science and Industry Since 1967"
          (585) 657-6151

Product Ordering

Velmex products, including, without limitation, product features, specifications, designs, availability and pricing, are subject to change by Velmex, Inc. at any time without notice.


Availability

All Velmex products, whether standard or custom are built-to-order. While we do have standard items, we do not have "off-the-shelf" items. We want to ensure you get the configuration you need with the travel distance, lead screw pitch, drive, etc. that you need for your application.

Therefore, on-line ordering is not available. Delivery is typically 2-3 weeks. If your need is more urgent or if you would like a precise lead time, please contact us.

Please use our Request Assistance form to request a quote or contact us directly by e-mail, fax or telephone to place an order.


Sourcing

All Velmex manufactured products are made in the US and can be purchased from Velmex directly. For our customers' convenience, we do have distributors throughout the world. Please refer to our Distributors page.


Pricing

Contact Velmex directly regarding pricing. Quantity discounts are available.


Payment

We accept:

MasterCard® MasterCard logoand VISA® Visa Logo For US and Canadian orders only. (We do not accept Discover®, American Express® or any other brand of credit card.)

Purchase Orders with approved credit

Wire Transfers

Checks for payment in advance only. The payment must clear before the order will be shipped.

International Orders:

For international orders, payment must be received in advance of shipment. This is includes shipping and handling fees. We can provide a ProForma Invoice, if needed.


Cancellation Policy

Cancellation of orders consisting of standard products, for any reason, is subject to a 15% cancellation charge. Cancellation of orders for special products and nonstandard UniSlide®, BiSlide® or XSlide™ Assemblies are subject to a cancellation charge to be determined by Velmex, Inc.


Returned Goods

Returned goods may be subject to a 15% restocking fee. All returns must have a Return Materials Authorization (RMA) number before returning the product. Please contact us within 30 days of receipt of product for the RMA number.

Returned products should be well packed to prevent damage. All returned goods are subject to inspection for use or damage on receipt. Credit is subject to the inspection results. Return of special and custom systems is at the sole discretion of Velmex depending upon the level of customization


Repair Return Policy

If you need to return a product to Velmex for repair, please contact us for a Return Materials Authorization (RMA) number before returning the product. Include a written explanation of the problem, along with your contact information. We will inspect the unit and notify you of the cost, if any, before any work is performed or if we've determined it is not cost-effective to repair the unit. The charge for non-warranty work will be billed at the current Velmex hourly rate. Please review Velmex's Warranty Policy.


Reconditioning

Should the bearing pads wear out after long periods of use, replacement pads can be laminated to the slider at a nominal cost.


Replacement Parts

Replacement parts including lead screws, carriages (sliders), locks, cranks, joysticks, motors, etc. are available from Velmex. Please specify your Assembly model number and, if applicable, motor model number when ordering replacement parts.